Frequently Asked
Questions
Based on your feedback and our experience
we have developed a list of Frequently Asked
Questions. For help, please click on one of
the categories below for a list of questions
and answers about that subject.
- Reservations
- Special Requests
- Profiles, Passwords & Privacy
- Technical
- Miscellaneous
COMMENTS AND ADDITIONAL QUESTIONS
Do you have additional questions or comments?
Contact us through our online
form.
NEED HELP MAKING A RESERVATION ONLINE?
We're available to help you 9:00am - 6:00pm,
GMT +2 time, Monday - Friday - closed holidays.
Simply call us at +30-281-0232157. For issues
outside the scope of making reservations
online or navigating through our websites,
please contact
us.
FAQ
Reservations
Questions
1. Do I have to send
my credit card through the Internet to book
a reservation? Is your reservations process
secure?
2. Will my credit
card be charged if I don't cancel and don't
show up?
3. Can I cancel a
reservation online?
4. How do I modify
a reservation booked via the Internet?
5. What if I need
to book several rooms (for example, for my
family reunion)?
Reservations Answers
1. Do I have
to send my credit card through the Internet
to book a reservation? Is your reservations
process secure?
Yes, a credit card is required for all reservations
made via the Internet. To protect against
the unauthorized use of your credit card,
the reservations process is handled on a secure
server that encrypts your credit card information.
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2. Will my
credit card be charged if I don't cancel and
I don't show up?
Yes, reservations are automatically guaranteed
to your credit card. To avoid being charged,
reservations must be canceled 48 hours before
the arrival date. For late cancellation you
will be charged one day room accomodation.
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3. Can I cancel
a reservation online?
Yes, to cancel a reservation online click
on "Cancel Reservations". You will
need the reservation number in order to cancel
a reservation.
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4. How do I
modify a reservation booked via the Internet?
At present, you can make and cancel reservations
via the Internet, but you cannot modify them
on the Internet. We are looking at ways to
enable you to change reservations and hope
to have this available soon. Please call our
Room Reservations Department at +30-281-0232157,
for assistance with changing your reservation.
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5. What if
I need to book several rooms (for example,
for my family reunion)?
Ten or more rooms for the same arrival and
departure pattern is considered a group booking.
Group bookings typically have different rate
and availability structures, handling instructions
and deposit requirements than non-group reservations.
To book a group either:
- contact us using our contact
form, or
- contact our Room Reservations Department
at +30-281-0232157.
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Special Requests
Questions
1. I need connecting rooms/early check-in.
Can I book these online?
You can enter special requests for connecting
rooms, early check-in, etc., through the "Comments"
field of your reservation. The hotel will
do its best to accommodate your request. Please
inquire about the status of your request at
the front desk upon check-in.
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2. I want to bring my pet. Will the hotel
allow it?
Unfortunately pets are not allowed in out
hotels.
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Profiles, Passwords
& Privacy Questions
1. How does Galaxy Hotel protect my privacy?
Galaxy Hotel has a strong commitment to providing
excellent service to all of our customers,
including respecting their concerns about
privacy. We understand that visitors to our
web site may have questions about whether
and how this web site collects and uses information.
Accordingly, we have prepared a statement
to inform you of the privacy principles that
govern galaxy-hotel.com.gr. Read our Internet
Privacy Statement.
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Technical Questions
1. What type of browser is best used
to view Galaxy-hotel.com.gr?
Our site is best viewed by using 4.0 or
better level browsers. Java script must
be enabled in order to utilize many of the
sites features such as calendars, etc.If
you are having difficulty navigating through
our site, refer to the site map.
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2. Does Galaxy-hotel.com.gr require me
to enable cookies on my browser to make
a reservation?
Yes. Galaxy-hotel.com.gr uses "temporary"
cookies throughout the online reservation
process. These cookies are used to help
facilitate navigation through the site.
The system begins using cookies from step
two of the reservation process "Select
a room and dates". It continues using
them until the reservation process is complete
"Confirmation". For more information
on the use of cookies by Galaxy-hotel.com.gr
please refer to our Internet
Privacy Statement.
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3. I need help making a reservation online.
What can I do?
For help making reservations online or navigating
through our site call our Internet Customer
Care desk. We're available to help you 9:00am
- 6:00pm, GMT +2 time, Monday - Friday -
closed holidays. Simply call us at +30-281-0232157.
For help via email click on the Contact
Us link at the top of any page. Fill
in the form with the required data and submit.
Please provide as many details as you can
regarding the specific problem, such as
the path taken prior to receiving the error
message, or any data entries you made including
spaces, dashes, commas or special characters.
This information will help us recreate the
problem and provide you with the best alternate
procedures.
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Miscellaneous
Questions
1. I have some comments about a previous
stay. How do you want me to tell you? Miscellaneous
Answers
We value your comments and suggestions and
would like to hear from you. It's easy to
reach us through e-mail by using the form
on the "Contact
Us" page.
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